FAQ

Are there any charges when I make a payment on Gamer’s Dream?

There are no charges for any of the payment options. Kindly note that there may be shipping charge for some orders.

How much should I pay for shipment?

Shipping cost depends on delivery address, total weight of the package and it is calculated during checkout. We send packages using DHP Parcel or DPD depending on weight and country.

We offer free shipping within the Netherlands for all orders.

For detailed information about international shipping cost, kindly see our Shipping & Delivery page.

What is the estimated delivery time?

Products will be delivered to courier 1 working day after we receive the order. Working days exclude weekends and public holidays.

If a product is out of stock, we will inform you about the availability and expected delivery date after we receive your message or custom bundle quote request.

For detailed information about estimated delivery times, kindly see our Shipping & Delivery page.

What is “ADD TO BUNDLE” button in product pages for?

This button in product pages intended for two purposes:

- Make your own bundle: Ask a quote if you would like to order more than one product. You may add as many products available on our website, or even ask for a product you can’t find on our website. We will make an offer for the bundle. For most of the cases, the offer will be cheaper than ordering the products individually, or even together.

- Inquire about delivery time: If ordering an out of stock product is possible, it means we can order it from our distributors in short notice. You may use add to quote to ask about delivery time before ordering.

How will the delivery be done?

We ship with DHL Parcel in the Netherlands. For international deliveries, we ship with DPD or DHL Parcel, depending on the destination country and weight of the package.

How can I track delivery of my order?

You can track your order using the link in the information e-mail you have received. If you lose it, we can provide the link again.

Will I get my order in single shipment?

You will receive your order in single shipment, unless there is a combination of pre-order and available products, in which case we will send available products first and pre-order products when they will become available without any extra cost.

Do prices on Gamer’s Dream include VAT?

Yes. Prices on our website includes VAT.

What are the payment options on Gamer’s Dream?

iDEAL

Credit cards

PayPal

Pay later (Achteraf betalen)

Google Pay

Sofort

Bancontact

What is Pay later?

Pay later (Achteraf betalen) is available in the Netherlands. With pay later, you can pay us after you receive your order. You can pay until 14 days after your purchase.

When and how can I cancel an order?

You can cancel your order anytime before we send the products. After that, you can still return purchased products according to return policy below.

What is your Return Policy?

Our policy lasts 14 days after delivery of the product. If 14 days have gone by since delivery of the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and Standard Form for Withdrawal. You may fill Standard Form for Withdrawal and return it to us with e-mail or post.

How quickly will I get the refund?

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

I received a defective item from Gamer’s Dream. How do I get it replaced?

If there is any problem with any product, please contact us as soon as possible and we will find a solution. If there is a missing piece, we may send it to you, depending on availability from the distributor or producer.

My product was damaged in transit. What should I do?

If you notice any damage on the packaging when you receive your order, please ask the courier to take note of it and contact us within 3 days. Please provide photos of damaged packaging and product. If there was no visible damage on the packaging, please contact us and provide photos of damaged product.

I received an incorrect product. What can I do?

Please contact us. We will send the correct product and arrange for the return of incorrect product.

How does Gamer's Dream handles complaints?

We kindly ask you to pass on your complaint via e-mail or contact us page. We will assess the complaint and try to solve it to everyone's satisfaction.

We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.

If the complaint cannot be solved to your satisfaction, you can always contact the mediation department of Stichting Webshop Keurmerk (where the webshop is affiliated). If for any reason the mediation attempt does not lead to a satisfactory solution, then there is the possibility to submit your dispute to the Disputes Committee/Geschillencommissie (SGC).

 

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